Of course you can return your order! We will accept your return in its original condition within 30 days.
How it works:
N°1: Create your return label with this link: https://easyreturns.247apps.de/portal/lj-couture
N°2: Print this out, stick it on your parcel & drop off your return at a DPD shop
N°3: As soon as we have received your package, you will receive your refund or store credit
In the case of contracts for the delivery of goods, consumers are entitled to a right of withdrawal in accordance with the following provision.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed.
Right of withdrawal
right of withdrawal
Right of return (Germany/Austria/Switzerland):
Returns must be received by us within 30 working days of receipt of the DPD delivery.
Returns are eligible for a refund as long as they meet the following requirements:
- Returned items must be in their original condition with tags attached. The goods must be unworn, unaltered and unwashed.
Right of return (international orders – outside of Germany/Austria/Switzerland):
We ship worldwide with certain exceptions. Duties and taxes must be prepaid and collected at checkout. All international orders are FINAL SALE and will only be refunded or exchanged with a store credit.
How to make a return:
You can automatically generate a FREE return label in our returns portal using the following link (if no label was included in the package): https://easyreturns.247apps.de/portal/lj-couture
Follow the steps below to complete this process:
- Please use the email address you provided during check-out along with the order number that you received in your confirmation email. This 7-digit number starts with LJ-…. (4 digits)
- Select the items you would like to return.
- Select the reasons for the return.
- Send the goods back with DPD in a package with the return label
If you have any questions, you are also welcome to send an email to email@example.com.
Consequences of revocation
If you revoke this contract, we will immediately owe you all payments that we have received from you (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us). and repay it no later than fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same means of payment (Germany/Austria/Switzerland) that you used for the original transaction or a store credit; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us or to LJ Couture GmbH, Landhausstraße 17, 10707 Berlin without undue delay and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. We bear the costs of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
If you finance this contract with a loan and later revoke it, you are no longer bound by the loan contract, provided that both contracts form an economic unit. This is to be assumed in particular if we are your lender at the same time or if your lender uses our cooperation with regard to the financing. If we have already received the loan when the revocation takes effect or when the goods are returned, your lender takes over our rights and obligations from the financed contract in relation to you with regard to the legal consequences of the revocation or the return. The latter does not apply if the subject of the present contract is the acquisition of financial instruments (e.g. securities, foreign exchange or derivatives). If you want to avoid a contractual commitment as far as possible, make use of your right of revocation and also revoke the loan agreement if you also have a right of revocation.