General terms and conditions with customer information

 1. Scope
 2. Conclusion of contract
 3. Prices and terms of payment
 4. Terms of delivery and shipping
 5. Right of Withdrawal
 6. Retention of Title
 7. Liability for Defects
 8. Redeeming Gift Certificates
 9. Redeeming Promotional Vouchers
 10. Governing Law
 11. Jurisdiction
 12. Online Dispute Resolution Information

1. Scope

1.1. These general terms and conditions (hereinafter referred to as "GTC") of "LJ Couture GmbH / Liz Albeck & Joy Albeck" (hereinafter referred to as "seller") apply to all contracts that a consumer or entrepreneur (hereinafter referred to as "customer") with the seller about the goods offered by the seller in his online shop. The inclusion of the customer's own conditions is contradicted, unless something else has been agreed.

1.2. These General Terms and Conditions apply accordingly to the purchase of vouchers if and insofar as nothing to the contrary has been expressly regulated.

1.3. A consumer is any natural person who enters into a legal transaction for a purpose that is predominantly neither commercial nor self-employed.

1.4. Entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

2. Conclusion of contract

2.1. The presentation of the goods, in particular in the online shop, does not constitute a binding offer from the seller.

2.2. First, the customer places the selected goods in the shopping cart. In the subsequent step, the ordering process begins, in which all the data required for order processing is recorded.
At the end of the ordering process, a summary of the order and contract data appears. Only after confirming this order and contract data by clicking on the "Order now" button does the customer make a binding offer to purchase the goods contained in the shopping cart.

The customer can also submit this offer to the seller by fax, email, post or telephone.

2.3. The seller accepts the customer's offer through the following possible alternatives:

- Sending a written order confirmation or an order confirmation in text form (fax or email) 
- Request for payment to the customer after placing the order 
- Delivery of the ordered goods 
The first alternative that occurs is decisive for the time of acceptance.

The period for accepting the offer begins on the day after the customer has sent the offer and ends at the end of the fifth day following the sending of the offer. If the seller does not accept the customer's offer within the aforementioned period, this constitutes a rejection of the offer. The customer is then no longer bound by his declaration of intent.

2.4. If the customer selects the payment method "PayPal" or "PayPal Express" to pay for his purchase, he submits his offer by clicking on the button that concludes the ordering process. If the customer simultaneously issues the payment order to PayPal by clicking on this button, the seller declares acceptance of the customer's offer at the time the payment order is issued, deviating from the above provisions. 

2.5. The text of the contract concluded between the seller and the customer is saved by the seller. The text of the contract is stored on the seller's internal systems. The customer can view the general terms and conditions at any time on this page. The order data, the cancellation policy and the terms and conditions are sent to the customer by email. After completing the order, the customer can access the text of the contract free of charge via their customer login, provided they have opened a customer account. 

2.6. All entries made are displayed before the order button is clicked and can be viewed by the customer before the order is sent and corrected by clicking the browser's back button or using the usual mouse and keyboard functions. If available, the customer can also use buttons for corrections, which are labeled accordingly. 

2.7. The contract language is German.

2.8. It is the customer's responsibility to provide a correct email address for contacting and processing the order, and to set the filter functions so that emails relating to this order can be delivered. 

3. Prices and terms of payment

3.1. The prices shown are final prices including statutory sales tax, unless otherwise agreed.
If additional shipping costs are incurred, this can be found in the product description.

3.2. If the delivery is made to a non-EU country, additional customs duties, taxes or fees may have to be paid by the customer to the customs or tax authorities responsible there or to banks.
The customer is advised to obtain details from the relevant institutions or authorities before placing an order.

3.3. The customer can select the payment methods that are available in the online shop.

3.4. When paying via "PayPal", the payment is processed via PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg. PayPal's terms of use apply to this. These can be viewed at 

4. Terms of delivery and shipping

4.1. Goods are delivered by mail to the delivery address specified by the customer. Deviating from this, when paying via PayPal, the delivery address stored by the customer at PayPal at the time of payment is decisive.

4.2. If the seller incurs additional costs due to the specification of an incorrect delivery address or an incorrect addressee or other circumstances that lead to the impossibility of delivery, these must be reimbursed by the customer, unless the customer is not responsible for the incorrect information or impossibility. The same applies in the event that the customer was temporarily prevented from accepting the service, unless the seller had given him adequate notice of the service beforehand. Excluded from this regulation are the costs of the delivery if the customer has effectively exercised his right of cancellation. Here it remains with the legal or the regulation made by the seller.

4.3. Pick-up is not offered.

4.4. Vouchers are given to the customer in the following form:
  • by E-Mail
  • per Download
  • postal

5. Right of Withdrawal

5.1. If the customer is a consumer, he has a right of withdrawal. 

5.2. The cancellation policy of the seller applies to the right of cancellation.

Right of return (Germany/Austria/Switzerland):

Returns must be received by us within 30 working days of receipt of the DPD delivery.

Returns are eligible for a refund as long as they meet the following requirements:

  • Returned items must be in their original condition with tags attached. The goods must be unworn, unaltered and unwashed.

Right of return (international orders – outside of Germany/Austria/Switzerland):

We ship worldwide with certain exceptions. Duties and taxes must be prepaid and collected at checkout. All international orders are FINAL SALE and will only be refunded or exchanged with a store credit.

How to make a return:

You can automatically generate a FREE return label in our returns portal using the following link (if no label was included in the package):

Follow the steps below to complete this process:

  • Please use the email address you provided during check-out along with the order number that you received in your confirmation email. This 7-digit number begins with LJ-…. (4 digits)
  • Select the items you would like to return.
  • Select the reasons for the return.
  • Send the goods back with DPD in a package with the return label

 If you have any questions, you are also welcome to send an email to

6. Retention of Title

If the seller pays in advance, the goods remain the property of the seller until the purchase price has been paid in full.

7. Liability for Defects

7.1. With regard to the warranty, the provisions of the statutory liability for defects apply, unless otherwise agreed in these General Terms and Conditions.

7.2. The customer is asked to complain about delivered goods with obvious transport damage to the deliverer and to inform the seller of this. Non-compliance has no effect whatsoever on the customer's statutory or contractual claims for defects.

8. Redeeming Gift Certificates

8.1. Vouchers that have been purchased via the seller's online shop ("gift vouchers") can also only be redeemed in the seller's online shop.

8.2. Gift vouchers and remaining gift voucher balances can be redeemed up to the end of the fifth year following the year of voucher purchase or store credit. be redeemed. Any remaining credit will be credited to the customer's voucher account by the expiry date.

8.3. Gift vouchers can only be redeemed before completing the ordering process. Subsequent redemption does not take place.

8.4. Only one gift voucher can be redeemed per order. It is not possible to redeem several gift vouchers in one order.

8.5. Gift certificates can only be redeemed for the purchase of goods.
The purchase of further gift vouchers cannot be paid for with a voucher.

8.6. If the value of a gift voucher is not sufficient to pay for the respective order, one of the other payment methods offered can be used to settle the difference.

8.7. Credit on gift vouchers will not be paid out and will not bear interest.

8.8. The gift voucher is personal and may only be redeemed by the person named on it. A transfer of the gift voucher to third parties is excluded. The seller has the right, but not the obligation, to check the material eligibility of the respective voucher holder.

9. Redeeming Promotional Vouchers

9.1. Vouchers that the seller gives away free of charge as part of (advertising) campaigns with a specific period of validity and that the customer cannot purchase ("promotional coupons") can only be redeemed in the seller's online shop and only within the period specified by the seller.

9.2. Promotional vouchers can only be redeemed by consumers.

9.3. Individual products may be excluded from the voucher campaign.
If applicable, the specific restrictions can be found on the promotional voucher.

9.4. Promotional vouchers can only be redeemed before completing the ordering process. Subsequent offsetting does not take place.

9.5. Only one promotional voucher can be redeemed per order. It is not possible to redeem several promotional vouchers in one order.

9.6. The goods value of the respective order must reach at least the amount of the promotional voucher. Any remaining credit will not be refunded by the seller.

9.7. If the value of a promotional voucher is not sufficient to pay for the respective order, one of the other payment methods offered can be used to settle the difference.

9.8. The balance of a promotional voucher will neither be paid out nor will interest be paid.

9.9. The campaign voucher will also not be refunded if the customer returns the goods paid for in whole or in part with the campaign voucher within the scope of his statutory right of withdrawal.

9.10. The promotional voucher is personal and may only be redeemed by the person named on it. A transfer of the gift voucher to third parties is excluded. The seller has the right, but not the obligation, to check the material eligibility of the respective voucher holder.

10. Governing Law

The law of the Federal Republic of Germany applies to the exclusion of the laws on the international purchase of movable goods. 
The statutory provisions restricting the choice of law and the applicability of mandatory provisions, in particular those of the country in which the customer has his habitual residence as a consumer, remain unaffected.

11. Jurisdiction

If the customer is a merchant, a legal entity under public law or a special fund under public law based in the territory of the Federal Republic of Germany, the sole place of jurisdiction for all disputes arising from this contract is the place of business of the seller.
If the customer is based outside of the territory of the Federal Republic of Germany, the seller's place of business is the exclusive place of jurisdiction for all disputes arising from this contract if this contract or claims arising from this contract can be attributed to the professional or commercial activity of the customer.
Nevertheless, in the aforementioned cases, the seller is also entitled to appeal to the court at the customer's registered office.

12. Online Dispute Resolution Information

The platform for online dispute resolution of the EU Commission can be accessed on the Internet under the following link:

We are neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.